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	<title>Comments on: Blogs, Wikis, and IM:  Communication Tools for Subject Specialists</title>
	<link>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/</link>
	<description>transforming academic communities with new tools of the social web</description>
	<pubDate>Fri, 16 May 2008 03:12:09 +0000</pubDate>
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		<title>By: Chad Boeninger</title>
		<link>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-152</link>
		<dc:creator>Chad Boeninger</dc:creator>
		<pubDate>Thu, 13 Apr 2006 12:50:31 +0000</pubDate>
		<guid>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-152</guid>
		<description>Hi Jay,
In response to "Question for everyone: How do you envision the evolution of blogs and wiki in the next five to ten years?
We all talk about ‘Information Overload’. What will be the nature of the ‘overload’ after ten years? Will the blogs help relieve this overload to some extent?"

I think Information Overload will continue to grow as a problem with the exponential growth of the Web.  Since it's easier than ever to publish a blog, wiki, website, forum, message board, etc., there's going to be a lot more content out there.  

Our job as librarians today, and in the next five to ten years, will be to help the research and library communities find the best information.  I think that librarians are already doing this with blogs and wikis.  By posting information on blogs and wikis, we're filtering and finding quality information for the user community.  For those librarians who are early adopters of blogs, I think they are successfully building a community and audience for  their services.  In turn, this will help educate users that libraries and librarians are (and still will be) relevant and viable sources of information.</description>
		<content:encoded><![CDATA[<p>Hi Jay,<br />
In response to &#8220;Question for everyone: How do you envision the evolution of blogs and wiki in the next five to ten years?<br />
We all talk about ‘Information Overload’. What will be the nature of the ‘overload’ after ten years? Will the blogs help relieve this overload to some extent?&#8221;</p>
<p>I think Information Overload will continue to grow as a problem with the exponential growth of the Web.  Since it&#8217;s easier than ever to publish a blog, wiki, website, forum, message board, etc., there&#8217;s going to be a lot more content out there.  </p>
<p>Our job as librarians today, and in the next five to ten years, will be to help the research and library communities find the best information.  I think that librarians are already doing this with blogs and wikis.  By posting information on blogs and wikis, we&#8217;re filtering and finding quality information for the user community.  For those librarians who are early adopters of blogs, I think they are successfully building a community and audience for  their services.  In turn, this will help educate users that libraries and librarians are (and still will be) relevant and viable sources of information.</p>
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		<title>By: Chad Boeninger</title>
		<link>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-151</link>
		<dc:creator>Chad Boeninger</dc:creator>
		<pubDate>Thu, 13 Apr 2006 12:44:02 +0000</pubDate>
		<guid>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-151</guid>
		<description>Kristin,
In response to the lack of comments on library blogs:

I've been doing a little reading about the "Game Generation," and one of the underlying characteristics of this generation is their competitive nature.  For them, winning is everything, and everything (particularly schoolwork) is a competition.   The business curriculum encourages this competition, as the business cluster groups usually work on the same (or very similar) research projects.   My theory is that posting comments on an open blog is counterintuitive to their competitive nature.  If a person or group shares with others via open comments on  a blog (or by other means) then that person or group loses the competitive advantage.</description>
		<content:encoded><![CDATA[<p>Kristin,<br />
In response to the lack of comments on library blogs:</p>
<p>I&#8217;ve been doing a little reading about the &#8220;Game Generation,&#8221; and one of the underlying characteristics of this generation is their competitive nature.  For them, winning is everything, and everything (particularly schoolwork) is a competition.   The business curriculum encourages this competition, as the business cluster groups usually work on the same (or very similar) research projects.   My theory is that posting comments on an open blog is counterintuitive to their competitive nature.  If a person or group shares with others via open comments on  a blog (or by other means) then that person or group loses the competitive advantage.</p>
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	<item>
		<title>By: Chad Boeninger</title>
		<link>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-150</link>
		<dc:creator>Chad Boeninger</dc:creator>
		<pubDate>Thu, 13 Apr 2006 12:38:35 +0000</pubDate>
		<guid>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-150</guid>
		<description>Jay,
I think we should definitely be encouraging IM questions.  I personally think answering a question via IM is so much easier than trying to answer the same question via email.  With IM, you are able to walk someone through how to find the answer, rather than trying to spell out every single detail (and still miss a crucial step) in an email.  With IM, as a synchronous communication tool, you are able to more effectively determine if the patron is understanding your answer.  But with email, you have to wait for an email reply.  For me, email reference questions are often a black hole.  I answer the question, but I get a "Thanks, that helped" response about 10% of the time.  With IM, I get instant feedback from the patron that lets me know if I helped satisfy their information need.</description>
		<content:encoded><![CDATA[<p>Jay,<br />
I think we should definitely be encouraging IM questions.  I personally think answering a question via IM is so much easier than trying to answer the same question via email.  With IM, you are able to walk someone through how to find the answer, rather than trying to spell out every single detail (and still miss a crucial step) in an email.  With IM, as a synchronous communication tool, you are able to more effectively determine if the patron is understanding your answer.  But with email, you have to wait for an email reply.  For me, email reference questions are often a black hole.  I answer the question, but I get a &#8220;Thanks, that helped&#8221; response about 10% of the time.  With IM, I get instant feedback from the patron that lets me know if I helped satisfy their information need.</p>
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		<title>By: Jay Bhatt</title>
		<link>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-141</link>
		<dc:creator>Jay Bhatt</dc:creator>
		<pubDate>Thu, 13 Apr 2006 03:25:35 +0000</pubDate>
		<guid>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-141</guid>
		<description>Hi Chad,

I will try using my IM screen on my blog as well. I had several chat reference transactions in the past. Honestly, I get more email questions than virtual chat reference, and I am trying to look for some avenues to see how they can be increased. The question is : Whether we should encourage IM questions? How about to distance learners? Has any one been using IM in online programs?


Jay</description>
		<content:encoded><![CDATA[<p>Hi Chad,</p>
<p>I will try using my IM screen on my blog as well. I had several chat reference transactions in the past. Honestly, I get more email questions than virtual chat reference, and I am trying to look for some avenues to see how they can be increased. The question is : Whether we should encourage IM questions? How about to distance learners? Has any one been using IM in online programs?</p>
<p>Jay</p>
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		<title>By: Jay Bhatt</title>
		<link>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-135</link>
		<dc:creator>Jay Bhatt</dc:creator>
		<pubDate>Wed, 12 Apr 2006 22:30:41 +0000</pubDate>
		<guid>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-135</guid>
		<description>Hi Chad and everyone, 

I enjoyed reading your article. 
I agree with what you all are saying. Library blogs not only makes it easy to disseminate information but also quick to provide access to that information. A blog can be very quickly updated with new information for the users. We try our best to promote them, identify and experiment with different ways to show how they can be used, and motivate faculty members to integrate in some way to the courses they are teaching. In our new blogs, we have an option to enter email addresses for automatic notification to faculty and students who wish to be notified when the blog is modified with new content. A wiki can also be used for staff training, reference wiki, announcements about meetings, deadlines for projects, etc. besides for subject based use that Chad has been successfully using.
Question for everyone: How do you envision the evolution of blogs and wiki in the next five to ten years? 
We all talk about 'Information Overload'. What will be the nature of the 'overload' after ten years? Will the blogs help relieve this overload to some extent? If so, how? Jay</description>
		<content:encoded><![CDATA[<p>Hi Chad and everyone, </p>
<p>I enjoyed reading your article.<br />
I agree with what you all are saying. Library blogs not only makes it easy to disseminate information but also quick to provide access to that information. A blog can be very quickly updated with new information for the users. We try our best to promote them, identify and experiment with different ways to show how they can be used, and motivate faculty members to integrate in some way to the courses they are teaching. In our new blogs, we have an option to enter email addresses for automatic notification to faculty and students who wish to be notified when the blog is modified with new content. A wiki can also be used for staff training, reference wiki, announcements about meetings, deadlines for projects, etc. besides for subject based use that Chad has been successfully using.<br />
Question for everyone: How do you envision the evolution of blogs and wiki in the next five to ten years?<br />
We all talk about &#8216;Information Overload&#8217;. What will be the nature of the &#8216;overload&#8217; after ten years? Will the blogs help relieve this overload to some extent? If so, how? Jay</p>
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		<title>By: meredith</title>
		<link>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-134</link>
		<dc:creator>meredith</dc:creator>
		<pubDate>Wed, 12 Apr 2006 20:23:40 +0000</pubDate>
		<guid>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-134</guid>
		<description>Kristin, I agree with you that it is a common issue and one that is pretty universal in libraries.  When I was guest editing WebJunction's focus on online communities last year, I'd looked high and low for library blogs that actually could be considered online communities.  In my opinion, that would mean that the blog would need to be a two-way communications vehicle.  And I can count on one hand the number of library blogs (in all types of libraries) that fit the bill.  One notable example is the Axis Blog at the Ann Arbor District Library http://www.aadl.org/axis (which is for teens and is tied to their gaming programs).

I think a blog CAN be a two-way communications vehicle, but most are not designed to be that and it takes greater effort and a committed population to make it work.  Most library blogs are designed to disseminate information, which is great, because before blogs, that was much more difficult to do.  And most of our patrons probably come to us looking for answers, not for a dialogue.  Knowing that the patrons read the blog and get something out of it is really enough of a good thing, in my opinion.  But sometimes, we don't even know that much...

Great job, Chad!!!  You are really a terrific example for subject librarians everywhere.  I love how you never stop trying to find creative solutions to these common issues in providing services to students.</description>
		<content:encoded><![CDATA[<p>Kristin, I agree with you that it is a common issue and one that is pretty universal in libraries.  When I was guest editing WebJunction&#8217;s focus on online communities last year, I&#8217;d looked high and low for library blogs that actually could be considered online communities.  In my opinion, that would mean that the blog would need to be a two-way communications vehicle.  And I can count on one hand the number of library blogs (in all types of libraries) that fit the bill.  One notable example is the Axis Blog at the Ann Arbor District Library <a href="http://www.aadl.org/axis" rel="nofollow">http://www.aadl.org/axis</a> (which is for teens and is tied to their gaming programs).</p>
<p>I think a blog CAN be a two-way communications vehicle, but most are not designed to be that and it takes greater effort and a committed population to make it work.  Most library blogs are designed to disseminate information, which is great, because before blogs, that was much more difficult to do.  And most of our patrons probably come to us looking for answers, not for a dialogue.  Knowing that the patrons read the blog and get something out of it is really enough of a good thing, in my opinion.  But sometimes, we don&#8217;t even know that much&#8230;</p>
<p>Great job, Chad!!!  You are really a terrific example for subject librarians everywhere.  I love how you never stop trying to find creative solutions to these common issues in providing services to students.</p>
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		<title>By: Kristin Johnson</title>
		<link>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-133</link>
		<dc:creator>Kristin Johnson</dc:creator>
		<pubDate>Wed, 12 Apr 2006 19:36:39 +0000</pubDate>
		<guid>http://www.higheredblogcon.com/index.php/blogs-wikis-and-im-communication-tools-for-subject-specialists/#comment-133</guid>
		<description>Hi Chad. All good info! Thanks. I'm going to set-up my IM today!

My presentation, 'Subject Librarian 2.0', was similar in content to yours, as was the one from the University of Alaska, Fairbanks, 'Blog Applications at a Small Academic Library.' Through all three of our presentations we've noted that while we had hoped for user interaction via comments, users were not interacting with us in the way we had hoped. Users are simply not commenting to our posts. While I would love to get some dialog going via my subject blogs via commenting, I'm not too worried that users aren't commenting. I think that, in and of itself, it telling us somthing, don't you?

Keep up the good work!</description>
		<content:encoded><![CDATA[<p>Hi Chad. All good info! Thanks. I&#8217;m going to set-up my IM today!</p>
<p>My presentation, &#8216;Subject Librarian 2.0&#8242;, was similar in content to yours, as was the one from the University of Alaska, Fairbanks, &#8216;Blog Applications at a Small Academic Library.&#8217; Through all three of our presentations we&#8217;ve noted that while we had hoped for user interaction via comments, users were not interacting with us in the way we had hoped. Users are simply not commenting to our posts. While I would love to get some dialog going via my subject blogs via commenting, I&#8217;m not too worried that users aren&#8217;t commenting. I think that, in and of itself, it telling us somthing, don&#8217;t you?</p>
<p>Keep up the good work!</p>
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